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Refunds and Cancellation Policy

Last updated: January 2025

1. Overview

Asaṃkhya Pvt Ltd is committed to delivering high-quality services to our partners. This policy outlines the terms for refunds and cancellations related to our services.

2. Service Agreements

All engagements with Asaṃkhya are governed by individual service agreements or partnership contracts. Specific refund and cancellation terms will be detailed in these agreements based on the nature of the engagement.

3. Cancellation Terms

Before Project Commencement: If you wish to cancel before work has begun, any advance payments may be refunded minus administrative fees as specified in your agreement.

During Active Engagement: Cancellations during an active project will be handled on a case-by-case basis. Payment for work completed up to the cancellation date will be due as per the agreement terms.

Partnership Arrangements: Equity-based partnerships have separate terms governed by partnership agreements and applicable laws.

4. Refund Eligibility

Refunds may be considered in the following circumstances:

  • Services not delivered as specified in the agreement
  • Mutual agreement to terminate the engagement
  • Project cancellation before commencement (subject to terms)

5. Refund Process

To request a refund, please contact us at hello@asamkhya.com with your agreement details. We will review your request and respond within 7 business days. Approved refunds will be processed within 14 business days to the original payment method.

6. Non-Refundable Items

The following are generally non-refundable:

  • Completed work and deliverables already accepted
  • Third-party costs incurred on your behalf
  • Consultation fees for initial discovery sessions
  • Equity arrangements (governed by separate agreements)

7. Disputes

Any disputes regarding refunds or cancellations will first be addressed through good-faith negotiations. If unresolved, disputes will be subject to the jurisdiction specified in the service agreement or these Terms and Conditions.

8. Contact Us

For refund or cancellation requests, please contact:

Asaṃkhya Pvt Ltd
Email: hello@asamkhya.com
Location: Mumbai, India